Yes. We utilize state-of-the-art secure servers to protect your personal information. All orders on ICETOP LUXE are safeguarded by SSL certificates, ensuring secure transactions with no risk of data tampering.

Orders are typically processed and shipped within 3-5 business days after purchase. Custom orders are shipped within 7-10 business days.

Shipping times vary, as we support global shipping. On average, shipping takes approximately 7 to 20 business days, depending on your delivery address. Your tracking number will be updated within 3-5 days after your order has been shipped.

Our jewelry features meticulously selected AAA and 5A-grade cubic zirconia, expertly crafted and polished. It serves as an excellent alternative to natural gemstones, being more scratch-resistant and suitable for everyday wear, offering luxurious aesthetics at a relatively economical price point.

No, our jewelry will never turn your skin green. We use multi-layer plating that resists fading, ensuring 100% lead and nickel-free materials for safe wear. Our quality is verified by international institutions like SGS.

Every piece of jewelry deserves careful maintenance, which means avoiding wearing jewelry in harsh conditions such as during sports, swimming, bathing, or sleeping. Therefore, we do not recommend wearing jewelry while bathing.

Yes, all of our jewelry comes packaged in complementary jewelry boxes.

Jewelry should be kept dry. If your jewelry is not worn frequently, wipe it with a jewelry cloth and store it in a PVC sealed bag, preferably placed in the provided jewelry box to better preserve the cubic zirconia. If your climate is humid, you can place a small bag of desiccant crystals in your storage area. Avoid placing jewelry near chemicals and minimize friction. Remove jewelry when using cologne, perfume, or other chemical products.

You are not required to pay any consumption tax. However, if the recipient’s country or region imposes duties, you will be responsible for payment.

You can only cancel or make changes to your order within three hours of placing it, as our warehouse team begins processing orders within minutes of placement. If you made an error or no longer want the items, you can return the order through our return process.

Absolutely. We offer a 30-day hassle-free return policy. If you’re not satisfied with the jewelry upon receipt, simply return the unused jewelry in its original packaging. Once we receive your return, a refund will be issued to your original account. Any promotional gifts must also be returned with the items. Please refer to our refund policy for more details.

If you have a custom request, please note that customized items cannot be returned as we are unable to restock them after customization.

We accept PayPal, credit cards (Visa, MasterCard, Discover, and American Express), debit cards, or BNPL (such as Klarna, Affirm, and Afterpay).